Quartz comes in hot with news that culture trumps tools.

From their new guide, The Future of the Digital Workplace comes this tidbit of wisdom on “fixing work”:

Email promised to improve on the failings of phones, fax machines, and snail mail when it rose to prominence in the 1990s. Slack, the workplace chat company, vowed in 2013 that its software would sweep away the irredeemable failings of email and usher in a happier, more productive age of work. And now the cycle has begun again; today, a new vanguard of startups is making a raft of promises to fix the dysfunction of Slack.

Perhaps the reason we…